If you are unhappy with any part of your order, please contact us immediately, and we will do our best to rectify the issue.
If you decide to cancel your order before it ships, please email us immediately at firstname.lastname@example.org and we will cancel you order. Cancellations submitted via e-mail within 24 hours of purchase will not incur any fees. Cancellations submitted after 24 hours may incur restocking and return fees from our manufacturers and will be analyzed on a case by case basis. Where possible we will try to intervene to avoid such fees.
If your order has already shipped and you want to return it, please do not reject the delivery, unless you have already been instructed by a member of our team. Accept the package and follow the Return Procedures below. If an order is canceled after it has already shipped, MICPets does not cover the cost of return shipping.
The customer is solely responsible for return shipping costs in the event of a cancellations. This includes LTL freight shipments in which a delivery appointment cannot be made. Original shipping costs, freight rerouting fees, and restocking fees will all be deducted from a refund.
- Email your name, order number, and the reason for your return to email@example.com. Please be specific when explaining the circumstances for your return and provide pictures if necessary.
- As soon as your request is reviewed, we will send you a Return Merchandise Authorization (RMA) number and return instructions to you by e-mail
- Once your return is received and reviewed, we'll send you an email to notify you that we've received your item and inform you of the status of your refund.
If your return is due to an error on our end, we will gladly pay for return shipping. If the reason for your return is not due to an error on our end, the customer is responsible for return shipping costs.
If your item(s) shipped LTL Freight, the original shipping cost will always be deducted from the refund. However, original shipping costs will not be deducted from the refund for non-LTL Freight exchanges or if there was an error on our part (valid for 1 exchange).
Refunds will be issued to the original credit card or PayPal account that you used when placing your order. A refund will automatically initiate after a cancellation or return request has processed. However, if you would like to inquire upon the status of an existing refund, please contact us at firstname.lastname@example.org.